Privacy Policy

1. Introduction

Chipa (“we”, “us” or “our”) respects your privacy. This policy explains how we collect, use, store and protect personal information when you visit our website, join the waitlist or contact us.

Our planned app is focused on receiving naira, local transfers, airtime and data top-ups, and electricity and cable TV bill payments. This policy covers the website and pre-launch activities; it does not describe data processing for live financial services.

2. Information we collect

• Information you provide: your email address when you join the waitlist, and information you include in messages to us.
• Website and device information: such as browser type, device and network details, pages visited, interactions, timestamps and referral information collected through site analytics and server logs.
• Cookies and local storage: limited information used for essential site functions and preferences.

At the pre-launch website stage, we do not ask you to provide bank account credentials, payment card details, BVN, NIN or government identification through the waitlist.

3. How we use information

• To administer the waitlist and communicate product or launch updates.
• To respond to questions and support requests.
• To understand website usage and improve the site and product experience.
• To protect the site, prevent misuse and meet legal obligations.

4. Sharing and service providers

We do not sell personal information. We may share limited information with service providers that help us operate the website, waitlist, analytics and communications. They may process information only to provide services to us and subject to appropriate protections, or where disclosure is required by law.

5. Storage and security

We use reasonable technical and organizational safeguards to protect personal information. Our website providers may process information in locations outside Nigeria. Where required, we use appropriate safeguards for such processing. No online service can guarantee absolute security.

6. Retention and your choices

We keep waitlist information while it is useful for the purposes described here, or as required by law. You may ask us to access, correct or delete your information, or unsubscribe from updates, by emailing hello@usechipa.com.

7. Children and policy updates

The website and waitlist are not intended for people under 18. We may update this policy as our website or pre-launch activities change. We will post the current version on this page.

8. Contact us

For privacy questions or requests, contact us at hello@usechipa.com.